Windows XP-based computer cannot read CD or DVD

This post describes how to troubleshoot common problems that may occur when a Microsoft Windows XP-based computer cannot read a CD or a DVD in a disc drive. This post provide a methods that you can use to try to resolve these problems.

Methods to resolve the problem

Check the disc for damage and clean the disc

Whenever you experience problems with a disc drive, always check the disc first to see whether it is damaged or dirty. A good way to do that is as follows:

1.Remove the disc from the drive, and then examine the disc for damage, for scratches, or for cracks.
2.If the disc is damaged, contact the manufacturer of the disc to obtain a replacement.
3.When you receive a replacement disc, see whether the computer can read.
4.If the computer can still not read the disc, try cleaning the disc by using. a disc cleaning kit, or by gently wiping the silver side of the disc with a soft, lint-free cotton cloth.

Note Do not use a paper cloth to clean the disc because that can scratch the disc.

5.Wipe the disc from the center, outward.

Note Do not use a circular motion because that can scratch the disc.

6.See whether the computer can read the disc.
7.If the computer can still not read the disc, try cleaning the disc by using one of the following items:
•A water-dampened cloth
•A commercial CD cleaning solution
•A commercial DVD cleaning solution

8.When you are finished, dry the disc thoroughly, and then insert it in the disc drive again.
9.See whether the computer can read the disc.

For More of troubleshooting View This Link

Fix BitWare Causes Spoolsv.exe Program Error in Windows

This situation can occur if BitWare for Windows is installed. The current versions of BitWare are 3.30 and 7.0, which are not fully compatible with the versions of Windows that are listed in the 'Applies to' section of this article. To check to see if BitWare is running, look for instances of Bwagent.exe or Bwprnmon.exe in Task Manager.

Spoolsv.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. Printer operation cannot continue due to lack of resources.

RESOLUTION

WARNING : If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Use Registry Editor at your own risk.
Uninstalling the BitWare software is the best course of action, but is not available for all versions.

If uninstalling is not available, you can delete all registry entries and drivers that refer to BitWare manually:

1.Start Registry Editor (Regedt32.exe).
2.Locate references to BitWare in the following keys in the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers
3.On the Edit menu, click Delete for each BitWare subtree.
4.Quit Registry Editor.
5.Delete all BitWare drivers from the %SystemRoot%\System32\Spool\Drivers\W32x86 folder.
6.Restart Windows.