Thursday, September 17, 2009

Microsoft Windows Users and iYogi Predict a Surge in Tech Support for Windows 7 Upgrades

New York, NY (PRWEB) September 16, 2009 -- iYogi, the on-demand tech services company with a unique global delivery model, announced today the results of a consumer poll regarding support concerns and predictions for the upcoming launch of the new Microsoft Windows 7 operating system. Based on responses from more than 1,000 Windows XP and Windows Vista users, 52 percent think that moving to a new operating system and moving their data is a hassle, suggesting some real frustrations on the near horizon. Nearly half (47 percent) think upgrading to Microsoft Windows 7 may require a call to technical support - potentially causing a huge backlog of support needs, as up to 40 million copies of Windows 7 are expected to be sold in 2009, according to IDC.

"We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface," said Vishal Dhar, President Marketing & Co-founder of iYogi. "We estimate twice as many support calls for current Windows XP users than Windows Vista users, since Microsoft Windows XP users will require a 'clean' install including migrating applications, settings and drivers--a potentially arduous, time-intensive task."

We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface

Additional survey findings reveal:

* 58 percent of users think they will or may upgrade to Windows 7, an encouraging number considering some of the backlash surrounding Vista

* Only 39 percent of users are aware that Windows 7 is launching soon, suggesting an increased flurry of help questions in the coming months as more people become aware of the upgrade options

iYogi has more has more than 90,000 annual subscribers and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support.

iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi's unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi -- with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services - offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit:

Thursday, September 10, 2009

How to Disable Balloon Tips in Windows XP

Whenever you connect or disconnect from the network in Windows XP a small yellow pop-up balloon is displayed near the notification area (tray). You can tweak XP and disable that feature:

This document contains instructions for editing the registry. If you make any error while editing the registry, you can potentially cause Windows to fail or be unable to boot, requiring you to reinstall Windows. Edit the registry at your own risk. Always back up the registry before making any changes. If you do not feel comfortable editing the registry, do not attempt these instructions. Instead, seek the help of a trained computer support specialist.

Do the following

1. Start regedit.exe.
2. Go to
3. Create a new DWORD value called EnableBalloonTips.
4. Give it a decimal value of 0 (zero)
5. Click OK.
6. Close regedit.

Another Way to Do this

1. Open Group Policy, then load the group policy you want to apply the change to.

Note: On a computer that is not a part of a domain you can set this feature locally by running GPEDIT.MSC from the Run command (only on XP Pro).

2. Navigate to User Configuration > Administrative Templates > Start Menu & Taskbar
3. Double-click Remove Balloon Tips on Start Menu Items and select Enabled.
4. Ok all the way out.
5. To revert to the original configuration status you'll need to Disable the same option, click Apply, and then set it to Not Configured.

Tuesday, September 1, 2009

Computer Support Within No Time

There are some things which are more irritating than having to deal with an infected computer. Erroneous software, accidental virus & spyware, error codes and hardware defaults can contribute to this frustration. From the business ambience to individual home computer user, every computer enthusiast needs a quick and affordable resolution to come out of technology dilemmas.

With online computer help and Support resources, you can have a remedy to a multitude of irksome technology errors. These online services are available for 24/7. Most computer problems can be addressed remotely by connecting directly to your computer via the Internet as well as over the phone. These computer technicians take you through the step-by-step process which helps you as a computer owner to get acquainted with the intricacies of your machine.

You can only avail remote computer support only if you have an Internet connection. As opposed to this, you can consider availing live support over the phone where you will have to perform everything as suggested by technicians. Online computer support comes with 'No Fix No fee' policy which means that you don't have to pay if a technician fails to troubleshoot your computer problems.

All these technicians are highly qualified and take proper care to not to leave any loose end for customers to complain. With online vendors, you get both quality and expertise on hand. This is known as getting real value of your money.

Another advantage of availing online computer support services is their round the clock availability. You can call these techs from anywhere anytime. Moreover, you get everything done in the convenience of your own premises; be it office or home. This eliminates a need for you to haul your computer to any outside computer repair showroom or call any expensive technician to have your PC back to life.

Online microsoft tech support technician offers quick and reliable computer service and repair at a reasonable price. Furthermore, you can receive free phone advice about your computer problem and any other questions that you may have. Simply call them at their toll free number and get quick resolution for your technical problems.