Wednesday, February 11, 2009

Computer Technical Support By iYogi Technical Services

iYogi provides next-generation, personalized remote computer support services for consumers and small businesses. Live 24/7/365 support coverage extends to technologies that we use everyday. iYogi’s comprehensive support coverage spans across 72 desktop software applications, servers, hardware devices, printers, peripherals, routers and modems.

iYogi was founded by a highly experienced team passionate about raising the bar on service quality. iYogi's customer approval rate of 93% and resolution rate of 87% are amongst the highest published benchmarks in the computer support industry.

With over 550 employees and growing, iYogi’s strategy has been to hire the best talent from major brands like Dell, HP, Microsoft and IBM. iYogi’s three-month training program across multiple technology platforms also focuses on listening, communications and Microsoft certification.

iYogi combines superior talent with proprietary technology (iMantra) to deliver the best technical support service at an incredible price-point. iYogi’s knowledge database, iMantra, grows with every interaction by documenting the problem, its solution and the specifications of the computer hardware, software and all peripherals. iYogi's personalization engine captures the customer's demographic information and his/her behavioral profile.

Every time a contact is made with iYogi the technician references the history of incidents and the customer’s profile to deliver a faster service that is personalized. Enabling less-than-one-minute connectivity with technical specialists and with the ability to schedule a session with a preferred technician, iYogi provides the best technical support experience.

Currently available to customers in United States, United Kingdom and Canada, iYogi is aggressively expanding to several new geographies across the globe. Its next generation of service will include a PC dashboard for PC recovery, anti-virus/spyware, data back-up and PC optimization.

1 comment:

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