This post describes how to troubleshoot common problems that may occur when a Microsoft Windows XP-based computer cannot read a CD or a DVD in a disc drive. This post provide a methods that you can use to try to resolve these problems.
Methods to resolve the problem
Check the disc for damage and clean the disc
Whenever you experience problems with a disc drive, always check the disc first to see whether it is damaged or dirty. A good way to do that is as follows:
1.Remove the disc from the drive, and then examine the disc for damage, for scratches, or for cracks.
2.If the disc is damaged, contact the manufacturer of the disc to obtain a replacement.
3.When you receive a replacement disc, see whether the computer can read.
4.If the computer can still not read the disc, try cleaning the disc by using. a disc cleaning kit, or by gently wiping the silver side of the disc with a soft, lint-free cotton cloth.
Note Do not use a paper cloth to clean the disc because that can scratch the disc.
5.Wipe the disc from the center, outward.
Note Do not use a circular motion because that can scratch the disc.
6.See whether the computer can read the disc.
7.If the computer can still not read the disc, try cleaning the disc by using one of the following items:
•A water-dampened cloth
•A commercial CD cleaning solution
•A commercial DVD cleaning solution
8.When you are finished, dry the disc thoroughly, and then insert it in the disc drive again.
9.See whether the computer can read the disc.
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