You may have to know the kind of network structure that you are using to complete these steps. If you are not sure, go to the "Home-network structures and their configurations" section.
To troubleshoot a home network issue, use the Windows XP Home and Small Office Networking Troubleshooter in Help and Support Center to try to isolate and resolve the issue.
To do this, follow these steps:
1. Click Start, and then click Help and Support.
2. Under Pick a Help Topic, click Networking and the Web.
3. Under Networking and the Web, click Fixing networking or Web problems, and then click Home and Small Office Networking Troubleshooter.
4. Answer the questions in the troubleshooter to try to find a solution.
If the troubleshooter resolves the issue, you are finished.
If the troubleshooter does not resolve the issue, determine your home-network structure in the "Home-network structures and their configurations" section, and then follow the Windows Support Center
Microsoft Office 2016 Converter Pack
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